Customised Butterfly Necklace

Every piece is handcrafted with 100% recycled 18ct gold and solid sterling silver, reducing CO2 emissions by over 60%.

2 YEAR WARRANTY

We know how special each piece is, which is why we are committed to each piece of jewellery having a guarantee for up to two years from the date of purchase.

We are currently experiencing high demand for large item delivery. If there is a delay to your delivery, we will message you as early as possible. We are working hard to offer our customers the best service we can and thank you for your continued patience and support.

Returns

Personalized products are non-returnable and non-refundable. However, if the goods you have received are not what you ordered or are defective, please contact our Customer Service team.

Non-personalized products can be returned or exchanged within 30 days.

If you've changed your mind and need to return an item, you have 30 days from the date of collection or from the date of delivery to return your item(s).

Your item(s) needs to be:

• Unused and with all original components
• In its original packaging (with the tags if applicable)
• In a resaleable condition
• With its proof of purchase
• With any free items that came with the product
• With any security seals unbroken and intact

Refunds will be processed by the original payment method. If you paid by card, it can take up to 5 working days to appear back in your account; with PayPal, refunds can take up to 30 days.

We adhere to and promote fair and equal human and labour rights, working to transform jewellery supply chains to be more responsible and sustainable.